A bunch of fucking idiots over there. I have a claim ticket and there is no fast way of checking the status other then the number they gave me. Guy told me to call him in a few hours and after waiting 1h 30m+ i went online to get some help.

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at the last sentence

'Carolyn A' says: Thank you for contacting EarthLink LiveChat, how may I help you today?
me: is there any other way to check on an open ticket other then by phone
Carolyn A: No, please call at the number given allow
Carolyn A: 866-794-4371
me: i was on hold yesterday hor an hour. Earlier today it was another hour. Right now i've been on hold for over an hour and a half. Do you consider that good service

8 minutes later
Carolyn A: I apologize for the inconvenience caused to you.
me: is that all?
Carolyn A: Yes, please call at the number given above :
me: Is there any chance anyone will answer the phone on the other line sometime before you close tonight

about 12 minutes later
Carolyn A: No, I am sorry I cannot answer you
me: holy crap it took you over 10 minutes to write that. Goodbye

So i just got home from work and went to test my line speed. They told me they would call me if they were going to fix it tonight. Well they never did but i wanted to try anyway. My line is smokin' at 1.3mbs

First time something has gone well this week